Testimonials

Glossary

* Access - Space at and around the property for removal vehicles, and whether lifts are available for apartments. This is usually assessed by the consultant to ascertain any difficulties the vehicle may encounter.

* Agent - This is another moving company that has been commissioned / appointed to act as a partner in the move, or is an affiliate alliance company. The agent services are typically included in quotation, and will be responsible for receiving the shipment at destination and clearing it through customs.

• Air Ride Suspensing - Feature on removal vehicle, to allow a smoother transit.
• Bill of Lading - A document issued by the transportation service provider when the shipper relinquishes the household goods. The terms and condition of the move are detailed on the document, as well as the essential information about the shipper, the origin and destination addresses and the charges.
• Blanket Wrapping - Method of packing furniture to prevent damage while in transit.
• Bonded Warehouse - Warehouse that meets all local customs regulations, allows storage of items that have not yet cleared customs.
• Booking Agent - The relocation company you have chosen to manage your move.
• Cartons - Boxes especially made for packing small items, some are made for specific items such as hanger boxes with bar to hang clothing.
• Chargeable Weight - The weight used by a vessel or airline to determine freight charge.
• Consignee - The person to whom the shipment will be delivered.
• Container - Standard size is 20’ or 40’. Containers are owned and provided by the steamship companies. They may be loaded onto chassis for trucking, rail cars and vessels.
• Container Storage - Wooden containers that are used for long term storage of goods.
• Containerized Vehicle - Vehicles designed to carry containers. This type of vehicle allows the shipper to be the last person to see items loaded in container and the first to see it removed from container, except in cases when shipment is flagged by customs for examination.
• Corporate Account - When your employer is responsible for all charges pertaining to your relocation process.
• Cost Per Cubic Mete or Feet - A rate given on the estimated space your belongings will fill on a truck, container, vessel or airline.
• Cost Per 100 lbs - A rate given on the estimated weight of your belongings.
• Crate - A wooden crate made specifically to carry items of high importance or high value or which require special care.
• Custom Clearance - A formal inspection of the documents and contents of the shipment, conducted by the port authorities, which is required before a shipment can enter a country.
• Declared Value - This is the value an owner states on an insurance document for the value of their belongings, calculated on the value to replace the goods at destination. This value will be used to estimate the amount of insurance coverage a transferee purchases for his/her belongings. IMPORTANT: The declared value for insurance purposes will not be used as the declared value for the shipment to clear customs.
• Density - The ratio between the weight and volume of the shipment. A typical shipment of household goods has a density of 6 lbs/ cubic feet.
• Demurrage - The fee assessed by the steamship line for holding household goods in a ocean container beyond the allowed time.
• Export Wrapping - Method of packing household goods and personnel effects for international shipping.
• Ferry - Vehicle provided when access at shipper’s residence is limited or restricted for large trucks.
• Foam Molding - Foam molded around the shape of a specific item to prevent damages, this method is usually used for items of high importance and high value.
• Full Container Load (FCL) - A container that has been specifically assigned to one shipper.
• Groupage - Your belongings are placed in a larger container along with other shippers’ goods. The cost of shipping is shared by all shippers with goods in container. This method of transporting goods usually results in savings for all parties involved, although transit time may be longer.
• Indemnity Cover - The value of your belongings after depreciation and ware (second hand value).
• Inventory - The document that lists each item and its condition at loading and at delivery.
• Lift vans - A wooden shipping container specifically designed for the transportation of less than container load shipments.
• Lift van dimensions - Length 7’ 3” X Width 3’ 9” X Height 7’ 3” Capacity of 190 to 200 cubic feet and 1000 to 1500 net lbs.
• L.T.S.
• Long Term Storage
• Marine Insurance
• Insurance specifically designed to cover goods in transit over long distances and or across water by ship, vehicle or aircraft.
• PBO (Packed by Owner)
• When a transferee chooses to pack his/her own belongings. Most insurance companies will refuse to cover goods that have been packed by the owners, as most owners are not experienced in packing shipments properly for international transport.
• Professional Packing
• Packing staff and materials provided by your mover to carry out packing of goods that meets international shipping standards.
• Shipper
• The person/customer whose goods are being moved.
• Storage Extension Insurance
• The extension of the original policy to cover the period the shipment is in storage. Please review policy or contact insurance provider for more details on storage extensions.
• Storage in Transit (S.I.T.)
• Temporary storage of your belongings, typically stored in the moving company’s warehouse, pending further transportation.
• Storage Modules - Wooden containers used for long term storage.
• Surveyor - A person assigned to you by your mover to come to your residence or the location of the goods to be moved and get estimated weights and dimensions on goods to be moved.
• Third Party Services - Professionals in a specific arena hired by your mover to perform special services. (example) House cleaners, piano tuning, maid service etc.
• Transit Time - The number of days established for the movement of your shipment from the pick up to the final delivery of your goods.
• Under Insured - When the declared value of an item is less than the replacement cost. Insurance compensation will be restricted to the value declared on the inventory.
• Van Line - A group of independent relocation companies who co-operate to provide moving services throughout specified territories.
• Warehouse Handling - The physical unloading, loading and weighing of goods at the warehouse.

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